Support
Questions, concerns, and suspicious household activity.
Find the common answers here, or contact us directly when something needs a person.
Is Purrphecy veterinary advice?
No. Purrphecy is designed for entertainment, reflection, and organizing your observations. Contact a qualified veterinarian for health or behavior concerns.
Is my cat public automatically?
No. Private profiles stay private. Clouder publication requires an explicit review of the exact outgoing snapshot, and visibility is selected per cat.
Can I remove a published cat?
Yes. Unpublishing removes its active Clouder profile and shared media. If a device is offline, the app must clearly show that deletion is pending until the server confirms it.
How do I report or block something?
Every public cat and shared Dispatch surface includes report and block actions. Blocking hides both accounts’ cats and removes social connections between them.
Will Android users be able to join?
That is the plan. The community service is independent from Apple platforms, with provider-neutral accounts and versioned web contracts.
Urgent cat health concern?
Purrphecy cannot evaluate emergencies. Contact your veterinarian or a local emergency veterinary service immediately. Do not wait for an app response.